The Inside Sales / Customer Service role sells and services new and existing accounts. The position is also responsible for performing sales and service functions for targeted markets, programs and sales as assigned. Main focus is to retain customers and regain lost sales.

Position Functions

Performs the functions of a CSA to include initiating and following up to sell or resolve problems, answer questions, correspondence or leads and complete reports or input for tracking purposes and follow
Recommend and advise technical resources as required by customer
Prepares, processes, reviews, and monitors various documents such as contracts, quotations, purchase orders and other relative
Contacts current and prospective customers to sell and explain products, perform account rounding and solicit new business within the market area with focus on
Prepares quotes, contracts and RFP/RFI responses for existing and potential
Maintains all quote documentation with accurate pricing and
Maintains all sales demonstration tools and
Performs in a manner that will prevent errors and
Prepares and calculates product sales, invoicing, commissions, and other accounting-related
Update the CRM system with customer calls, emails, and tasks.
Attends sales seminars, sales meetings, or educational activities to stay up to date on the latest developments, trends and regulations in the
Works with quality on customer related failures, problems, and issues.
Manufacturing/Pipeling a plus.